Privacy Policy

Last updated: March 14, 2026

1. Introduction

Welcome to Tiffsy ("we", "our", or "us"). We operate the Tiffsy mobile application and related services that enable customers to subscribe to and receive home-style meal deliveries.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. Please read it carefully. By using Tiffsy you agree to the practices described here.

2. Information We Collect

Information you provide directly:

Name, phone number, and email address (used for account creation and authentication via OTP)
Delivery addresses and location data
Meal preferences and subscription details
Payment information (processed securely through Razorpay; we do not store card details)
Profile photo (optional)

Information collected automatically:

Device identifiers and push-notification tokens (FCM)
App usage data and crash reports
Log data (IP address, timestamps, pages visited)

3. How We Use Your Information

To create and manage your account
To process and deliver your meal subscriptions and orders
To facilitate payments and issue refunds
To send order updates, delivery notifications, and service-related communications
To administer referral and voucher programs
To improve our app, services, and customer support
To comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share it only in the following circumstances:

Delivery partners / drivers – name and delivery address to fulfil your order
Kitchen partners – order details necessary to prepare your meals
Payment processors – Razorpay for secure payment handling
Cloud service providers – AWS, Google Firebase, and Cloudinary for infrastructure and storage
Legal requirements – when required by law, court order, or government authority

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at support@tiffsy.in.

6. Data Security

We implement industry-standard security measures including HTTPS encryption, secure token authentication, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Tiffsy is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data
Withdraw consent for marketing communications

To exercise any of these rights, contact us at support@tiffsy.in.

9. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. The "Last updated" date at the top of this page reflects the most recent revision.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out:

Email: support@tiffsy.in
Website: tiffsy.in/support